Frequently Asked Questions

What is your zero tolerance policy?

Palmerston Medical Clinic has a ZERO TOLERANCE policy for threatening or abusive behaviour towards doctors, staff, and other patients at the clinic under any circumstances. Such behaviour includes:

swearing and shouting inappropriately
physical aggression or the threat of
verbal threats and harassment
inappropriate gestures
discriminatory remarks
property damage
refusing to leave the property

Anyone engaging is this type of conduct may be asked to leave, the police may be called or the individual(s) may face dismissal from our practice.

Prescriptions

Telehealth consults and prescriptions:
If you've had a phone consult and were written a prescription it can be sent to your smart phone via an e-Script message.

If you don't have a smart phone or your prescription is for an S8 drug you will need to collect the prescription in person from reception with photo ID.

We will no longer be faxing, posting, or emailing prescriptions.

Medicare Cards

No card or expired card.

We will NOT accept patients who do not have a Medicare number or an expired card.

Before your appointment ensure your Medicare details are valid. Without it we will charge a fee.